1. When Choosing a Pool Contractor make sure that they are licensed and insured.
Check with my Florida.com under business licenses to see that the contractors you are considering are licensed and if they have any complaints or license revocations. Ask that the contractors you are considering to provide a copy of their current Workman's Compensation and General Liability policies. Contact the Better Business Bureau to check for any possible complaints. You can also check with the clerk of court in your county to see if the company you are considering doing business with has current or past civil suits on record.
2. Make Sure the Contractors you are considering are involved in local trade organizations.
Builders who are active in local and regional trade and business organizations tend to be interested in keeping up with new trends in their industry. They are looking to continue their education and are striving to become better and more efficient builders. They are also looking to give back to the community in which they live and work. Builders who are in sound financial shape are more likely to join trade and business associations than those who are struggling financially.
3. Do the Contractors you are considering have an office and an office staff?
Before signing with a pool contractor, make sure and visit the builder's place of business. How a builder manages their office and conducts routine day-to-day business is often an indicator of how they will perform on your pool project. A contractor’ showroom gives you an open forum to view the products and materials the builder offers before you sign a contract. This helps to establish the company’s credibility. If a potential pool builder doesn't have a place of business I would consider that a serious red flag.
4. Make sure that there are good lines of communication between you and the company's Sale's Manager and Construction Manager.
Good lines of communication with your pool contractor will help to make your pool building experience a lot more pleasant. It’s important when you are considering investing in a swimming pool that the company’s business line is answered during business hours by a real person. If the contractor is slow to respond to your calls or is late to their initial visits with you, this could indicate a pattern how they will be to work with. Prior to signing a contract have you met the construction manager that will be your primary contact throughout the construction process?
5. Do Your Homework / Listen to Your Gut
Many potential pool buyers spend more time and effort to research the purchase of a new car than they do when choosing a qualified pool contractor. Remember, a new pool becomes a permanent part of your home. If you purchase a new car that is a “Lemon” you can eventually get rid of it. If you make the wrong decision regarding a swimming pool contractor, it is something that you will have to live with for years to come. Cars are all built in the same climate controlled factory and sold through different dealerships. However, every in ground, concrete pool is different. Varying soil and weather conditions, neighborhood setbacks and easements, existing structures contribute to each pool project being unique. At the end the day do your due deligence before building a pool. Additionally, please take the time to review and ask questions about the contract. It’s your money, your home, and ultimately you and your family are the ones who will live with the finished project. If you find yourself facing a pool contract that is vague or confusing, don’t sign it until you fully understand what it is you’re agreeing to. You and your family should be comfortable with the people you’ve chosen to work with. The Salesperson, Construction Manager, and all of the Sub Contractors should be knowledgeable, courteous, and willing to answer any questions that may arise before, during, and after the construction process.
6. Level of Customer Satisfaction
Customer satisfaction will tell you a lot. Remember, it's not “how many “pools a company has built that should matter. You're building only one. Focus, instead, on how happy previous clients are. Ask for reference names and contact information. It's best to look for a builder who is detail oriented and will have all of their company's representatives treat your property with the respect it deserves.